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Terms & Conditions

All of the products that we stock are of a very high quality and we are proud to be able to provide them to you. Shopping online can be a tricky business, and we are more than happy to help you along the way if you have any queries - simply call us in our store on (03) 6223 7620 or email us at shop@ecohaven.com.au.

However, we understand that sometimes, a product may not be quite right and you may wish to return or exchange it. Please find our returns and exchanges policy below.

 

Returns

Our returns policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the returned product is received in the original condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

If you need to exchange an item, send us an email at shop@ecohaven.com.au and send your item to: 27 Murray St Hobart Tasmania AU 7000. We require the item being exchanged to be returned to us in its original condition and packaging.

 

Shipping

To return your product, you should mail your product to: 27 Murray St Hobart Tasmania AU 7000

You will be responsible for paying for your own shipping costs for returning your item.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.