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Terms & Conditions

All of the products that we stock are of a very high quality and we are proud to be able to provide them to you. Shopping online can be a tricky business, and we are more than happy to help you along the way if you have any queries - simply call us in our store on (03) 6223 7620 or email us at shop@ecohaven.com.au.

However, we understand that sometimes, a product may not be quite right and you may wish to return or exchange it. To make this easy for you, we offer free returns on orders, and a reply paid label will be included with each delivery. Further information on our returns and exchanges policy are below.

 

Returns

Our returns policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, and simply put the enclosed reply paid label back on the original packaging where practicable and post the item back to us.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If the returned product is received in the original condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange an item, send us an email at shop@ecohaven.com.au as soon as possible letting us know which item you are returning for exchange, and what you would like to exchange it for. That way, we can pop the item you would like instead away safely for you, ready to be shipped off once the original item is received back.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.